Citas bibligráficas
Quispe, S., (2016). Oferta informal de servicios de las agencias de viajes y la satisfacción del turista en la calle Procuradores de la ciudad del Cusco, 2016 [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1187
Quispe, S., Oferta informal de servicios de las agencias de viajes y la satisfacción del turista en la calle Procuradores de la ciudad del Cusco, 2016 [Tesis]. : Universidad Andina del Cusco; 2016. https://hdl.handle.net/20.500.12557/1187
@misc{renati/960828,
title = "Oferta informal de servicios de las agencias de viajes y la satisfacción del turista en la calle Procuradores de la ciudad del Cusco, 2016",
author = "Quispe Nina, Silvia Julia",
publisher = "Universidad Andina del Cusco",
year = "2016"
}
In this research, we study the informal offer of services of the travel agencies and the satisfaction of the tourist in the Procuradores street, in Cusco city, where it is observed that the commercial activity of the agencies is not regulated of suitable form, And therefore the service does not guarantee quality, which leads us to have dissatisfied tourists. The objective of this research is to determine what extent the informal provision of services of the travel agencies influences the satisfaction of the tourist in the Procuradores street, in Cusco city, 2016. The methodology to be used is basic and applied, where 96 tourists were surveyed during the months of February and March to obtain data on satisfaction and opinion on the informal offer of travel agencies in the Procuradores Street. We conclude that the informal offer of travel agencies significantly influences the satisfaction of the tourist in the Procuradores street, in Cusco city, 2016. Interventory strategies are described: Supervision of travel agencies and strict regulation as an alternative to improve the image of tourist services and optimize tourist satisfaction.
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