Citas bibligráficas
Arenas, K., Parada, X. (2018). Impacto de las tecnologías de información y comunicaciones (Tic´S) en la eficiencia de la actividad hotelera de la ciudad de Cusco, periodo 2000-2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1978
Arenas, K., Parada, X. Impacto de las tecnologías de información y comunicaciones (Tic´S) en la eficiencia de la actividad hotelera de la ciudad de Cusco, periodo 2000-2016. [Tesis]. : Universidad Andina del Cusco; 2018. https://hdl.handle.net/20.500.12557/1978
@misc{renati/960255,
title = "Impacto de las tecnologías de información y comunicaciones (Tic´S) en la eficiencia de la actividad hotelera de la ciudad de Cusco, periodo 2000-2016.",
author = "Parada García, Ximena",
publisher = "Universidad Andina del Cusco",
year = "2018"
}
The technologies of information and communication constitute a great competitive advantage for companies in the sector tourism hotel of the city of Cusco, these may come to represent a large part of their success due to the fact that these tools contribute to the internal and external management of the hotel business, improving and facilitating the management of these, as well as its performance. In this thesis demonstrates how these tools can improve the performance and discusses what is the current level of management of these tools on the part of the existing hotels in Cusco; the various categories of hotels allow us to analyze more rigorously and precisely how each of the hotels use ICT's, with which we measure the impact of these on the economic performance of the hotels. It identifies the extent to which hotels can use its as an element of differentiation, compared to establishments of similar or higher category. The results show us that the intensive use of ICT's in the highest category hotels, assures them a satisfactory employability; on the contrary in the lower category hotels use is not intensive, in most of the cases is limited to the use of a web page and access to the Internet by customers, resulting in a lesser degree of employability and economic performance. Given the wide range of possibilities offered by ICT's, it is concluded by the need to be promoted in its use, in such a way that this technology adoption, to achieve better levels of employability and increase the income of the hotels; at the same time, this will lead to the improvement of the living conditions of hotel service in the city of Cusco. The investigation ends with a demonstration of the impact of the use of ICT in the revenue to hotels, concluding by the importance of the need for hotels engage in a process of adoption of these technologies, with the aim of raising the level of customer satisfaction and the success of your business management.
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