Inteligencia emocional de los colaboradores en la Empresa Ferroviaria Inca Rail S.A Cusco 2020

Abstract

La investigación titulada “Inteligencia emocional de los colaboradores de la empresa ferroviaria Inca Rail S.A. Cusco-2020” con el objetivo de describir la inteligencia emocional de los colaboradores de la empresa ferroviaria Inca Rail S.A. Cusco-2020. Se realizo bajo enfoque cuantitativo, alcance descriptivo, de tipo no experimental, con el uso del Cuestionario de Inteligencia emocional de elaboración propia se evaluó a 116 trabajadores de la empresa Ferroviaria Inca Rail S.A. Cusco. Se concluye que los colaboradores de la empresa ferroviaria Inca Rail S.A. Cusco-2020 presentaron niveles bajos y regulares de inteligencia emocional, lo cual se evidencia en que el 46% demuestra niveles en conciencia de uno mismo, el 40.5% demuestra niveles bajos en la autogestión y el 37.1% demuestra niveles bajos de motivación, respecto al 41.4% demuestra niveles regulares en empatía y el 33.6% demuestra niveles regulares en habilidades sociales.

The research entitled "Emotional intelligence of the employees of the railway company Inca Rail S.A. Cusco-2020” with the aim of describing the emotional intelligence of the employees of the railway company Inca Rail S.A. Cuzco-2020. It was carried out under a quantitative approach, descriptive scope, of a non-experimental type, with the use of the Self-made Emotional Intelligence Questionnaire, 116 workers of the company Ferroviaria Inca Rail S.A. were evaluated. Cusco. It is concluded that the employees of the railway company Inca Rail S.A. Cusco-2020 presented low and regular levels of emotional intelligence, which is evidenced by the fact that 46% show levels of self-awareness, 40.5% show low levels of self-management and 37.1% show low levels of motivation, compared to 41.4% show regular levels of empathy and 33.6% show regular levels of social skills.