Bibliographic citations
Mesias, S., (2023). Propuesta de un plan de gestión de calidad para la mejora del servicio en la Municipalidad Provincial de Chincha, año 2019 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/9363
Mesias, S., Propuesta de un plan de gestión de calidad para la mejora del servicio en la Municipalidad Provincial de Chincha, año 2019 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2023. https://repositorio.une.edu.pe/handle/20.500.14039/9363
@mastersthesis{renati/917445,
title = "Propuesta de un plan de gestión de calidad para la mejora del servicio en la Municipalidad Provincial de Chincha, año 2019",
author = "Mesias Luyo, Sara Cruz",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2023"
}
The objective of this research work is to determine to what extent the proposal of a quality management plan would contribute to the improvement of the service, in the Provincial Municipality of Chincha, during the year 2019. Methodology: correlational type research that used a design descriptive quantitative approach. Hypothetical-deductive method; Survey technique and sample of 103 workers from the Municipality of Chincha. Results: 54.4% indicate that the proposal of a quality management plan would be very appropriate. In relation to the second variable: 60.2% of respondents perceive that, with the proposal, the services in the Municipality would have a high level of improvement. Conclusions: the proposal of a quality management plan would contribute significantly to the improvement of the service, in the Provincial Municipality of Chincha, during the year 2019, with a statistically significant correlation of 0.886. Therefore, taking into account the variability coefficient (r2= 0.785), it is assumed that the improvement of the service is determined by 78.5% by the quality management plan, in the Provincial Municipality of Chincha, during the year 2019.
This item is licensed under a Creative Commons License