Citas bibligráficas
Chávez, R., (2024). Nivel de satisfacción en la atención odontológica de pacientes del Hospital Distrital Vista Alegre [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/45551
Chávez, R., Nivel de satisfacción en la atención odontológica de pacientes del Hospital Distrital Vista Alegre [Tesis]. PE: Universidad Privada Antenor Orrego; 2024. https://hdl.handle.net/20.500.12759/45551
@misc{renati/902145,
title = "Nivel de satisfacción en la atención odontológica de pacientes del Hospital Distrital Vista Alegre",
author = "Chávez Díaz, Rashell Allinson",
publisher = "Universidad Privada Antenor Orrego",
year = "2024"
}
To determine the level of satisfaction in dental care of patients of the District Hospital ""Vista Alegre"". METHODOLOGY: The study was observational, cross-sectional in 165 patients treated in the dental area of the Vista Alegre District Hospital; the modified SERVQUAL questionnaire was used for use in health and medical support institutions. The survey featured 22 perception questions and 22 perceives questions grouped into five standard dimensions such as reliability, responsiveness, safety, empathy, tangible aspects. The data collected have been analysed by a computer calculation program of Microsoft Office Excel 2021 and the SPSS version 26 statistical software system. RESULTS: It was found that the satisfaction of the patients seen in the dental area of the District Hospital ""Vista Alegre"" was 60.6% of the 165 patients evaluated. Safety was the dimension with the highest number of satisfied users with 73%. CONCLUSIONS: A high percentage of satisfaction was obtained in the dental care of patients at the District Hospital ""Vista Alegre
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