Citas bibligráficas
Cotrina, D., Ponte, J., López, Z. (2017). Clima organizacional y la satisfacción del cliente bancario de las entidades del scotiabank y banco de crédito del Perú del cercado de lima [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/2321
Cotrina, D., Ponte, J., López, Z. Clima organizacional y la satisfacción del cliente bancario de las entidades del scotiabank y banco de crédito del Perú del cercado de lima [Tesis]. : Universidad Inca Garcilaso de la Vega; 2017. https://hdl.handle.net/20.500.11818/2321
@misc{renati/861909,
title = "Clima organizacional y la satisfacción del cliente bancario de las entidades del scotiabank y banco de crédito del Perú del cercado de lima",
author = "López Rivera, Zulema Noemi",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2017"
}
The purpose of the research is to make a positive change on the organizational climate and customer satisfaction at the Scotiabank and Banco de Crédito del Perú entities. Likewise, it is also a question of identifying how the organizational climate influences customer satisfaction which would affect loyalty to the entity. In the first place, a review of the research literature plus factorial analysis of main components was performed, factors that influence quality and service were found: physical aspects such as ergonomics of the collaborators (physical structure, convenient location, modern equipment, Surveillance, clean appearance, etc.)
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