Bibliographic citations
Gutierrez, J., Jolkeda, K., Lau, T. (2019). Gestión del talento humano por competencias y la calidad de atención de reclamos en la empresa enel distribución Perú S.A.A [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/3828
Gutierrez, J., Jolkeda, K., Lau, T. Gestión del talento humano por competencias y la calidad de atención de reclamos en la empresa enel distribución Perú S.A.A [Tesis]. : Universidad Inca Garcilaso de la Vega; 2019. https://hdl.handle.net/20.500.11818/3828
@misc{renati/861192,
title = "Gestión del talento humano por competencias y la calidad de atención de reclamos en la empresa enel distribución Perú S.A.A",
author = "Lau Chauca De Valencia, Teresa Betty",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2019"
}
The purpose of this research is to determine the relationship between the management of human talent by compenencies and the quality of care of claims in the company Enel Distribution Perú SAA, which will allow to propose alternatives that help overcome the problems in talent management human resources that responds to clients' demands, and the analysis of reality will allow us to propose changes in the organizational structure in order to take advantage of opportunities, strengths and face weaknesses and threats, in order to contribute to the improvement of quality in attention to complaints and therefore customer satisfaction.
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