Bibliographic citations
Romero, L., Suárez, P. (2016). El uso de la planificación de recursos empresariales (ERPS), el Outsourcing de procesos y el desempeño de los colaboradores de la gerencia de operaciones de Credicorp capital Perú SAA [Tesis, Universidad inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/873
Romero, L., Suárez, P. El uso de la planificación de recursos empresariales (ERPS), el Outsourcing de procesos y el desempeño de los colaboradores de la gerencia de operaciones de Credicorp capital Perú SAA [Tesis]. : Universidad inca Garcilaso de la Vega; 2016. https://hdl.handle.net/20.500.11818/873
@mastersthesis{renati/860887,
title = "El uso de la planificación de recursos empresariales (ERPS), el Outsourcing de procesos y el desempeño de los colaboradores de la gerencia de operaciones de Credicorp capital Perú SAA",
author = "Suárez Vigo, Piero Martin",
publisher = "Universidad inca Garcilaso de la Vega",
year = "2016"
}
The research aimed to determine the relationship of the use of enterprise resource planning (ERP) and business process outsourcing with the performance of the staff of the Operations of Capital Credicorp Peru SAA. Regarding the methodological aspects of work: The research was applied and the descriptive level. The study had a population consisted of 27 employees of the Operations of Capital Credicorp Peru SAA. The sample was determined was 27 employees, to which we applied the instrument consisted of 22 questions, using Likert scale with multiple choice alternatives. We proceeded to analyze the results, then the hypothesis testing was performed using the statistical test known as Spearman correlation. Finally, it was determined that the use of enterprise resource planning (ERP) and business process outsourcing are positively related to the performance of the employees of the Operations of Capital
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