Citas bibligráficas
Esquivel, M., (2017). Percepción del clima organizacional y de la calidad de atención de los usuarios en la posta naval de Ventanilla. [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/1027
Esquivel, M., Percepción del clima organizacional y de la calidad de atención de los usuarios en la posta naval de Ventanilla. [Tesis]. : Universidad Inca Garcilaso de la Vega; 2017. https://hdl.handle.net/20.500.11818/1027
@mastersthesis{renati/860810,
title = "Percepción del clima organizacional y de la calidad de atención de los usuarios en la posta naval de Ventanilla.",
author = "Esquivel Ortega, Manuel",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2017"
}
Objective: To determine the relationship of organizational climate in the perception of the quality of care users Naval Post Ventanilla. Materials and Methods: study design correlational ex post facto. Researchers surveyed 100 users attended at the Naval Post Ventanilla, selected through a probabilistic random sampling. organizational climate questionnaire Ministry of Health and quality of care measures SERVQUAL questionnaire perception of quality of care was used was used. Results: we found that users perceived quality of care regular level (71%) and organizational climate of regular level (55%). Within the dimensions of organizational climate, it was found that users perceived a regular level of communication (55%), a regular level of conflict and cooperation (65%), a regular level of comfort (66%), a regular level motivation (58%) and a regular level of leadership (59%). Conclusions: The organizational climate is directly related to the perception of quality of care at the Naval Post of Ventanilla. Likewise, the dimensions of organizational climate are also directly related to the perception of quality of care.
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