Citas bibligráficas
Arias, F., (2017). Gestión del talento humano en la calidad de servicio del call center técnico en una empresa de telecomunicaciones del Perú [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/1907
Arias, F., Gestión del talento humano en la calidad de servicio del call center técnico en una empresa de telecomunicaciones del Perú [Tesis]. : Universidad Inca Garcilaso de la Vega; 2017. https://hdl.handle.net/20.500.11818/1907
@phdthesis{renati/860298,
title = "Gestión del talento humano en la calidad de servicio del call center técnico en una empresa de telecomunicaciones del Perú",
author = "Arias Montoya, Francisco Javier",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2017"
}
The human talent in a company is very important, which must also be accompanied by training so that its performance is of a quality and the service is optimal, that is why it is necessary that the employees who work in the area of call center need their customers and / or users are satisfied with the service that will be provided, and thus can meet their goals and objectives that are expected to achieve. In relation to the general objective of the research work was to demonstrate if the human talent management, affects the quality of the technical call center service in a Peruvian telecommunications company, since there are many companies that do not train their employees, good performance that their talents could have for clients.
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