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Soto, J., (2021). Diseñar una mesa de ayuda utilizando ITIL v3 para la gestión de servicio en la empresa HEYCORP SRL [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/5434
Soto, J., Diseñar una mesa de ayuda utilizando ITIL v3 para la gestión de servicio en la empresa HEYCORP SRL []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/5434
@misc{renati/810836,
title = "Diseñar una mesa de ayuda utilizando ITIL v3 para la gestión de servicio en la empresa HEYCORP SRL",
author = "Soto Yaulli, Jeancarlo",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
Title: Diseñar una mesa de ayuda utilizando ITIL v3 para la gestión de servicio en la empresa HEYCORP SRL
Authors(s): Soto Yaulli, Jeancarlo
Advisor(s): Villaverde Medrano, Hugo; Yataco Silva, Genns Eduardo
OCDE field: https://purl.org/pe-repo/ocde/ford#2.02.04
Issue Date: 2021
Institution: Universidad Tecnológica del Perú
Abstract: El reciente trabajo de tesis incluye un análisis y diseño de implementación del sistema propuesto. La Mesa de Ayuda basada en ITIL V3.0, conocido también como Mesa de Ayuda, es proporcionada por la empresa de servicios tecnológicos HEYCORP EIRL, que se encuentra en la industria de manejos de tecnología y comunicación en la ciudad de Arequipa - Perú, donde la empresa también brinda el servicio de acuerdo a la demanda de proyectos de servicios tecnológicos, desde la sede en Arequipa y el sur del país. La estructura de mesa de ayuda está diseñada para manejar incidentes y problemas, asimismo, el registro y la gestión se realizarán de acuerdo con los requerimientos planteados por el personal de la empresa, y el objetivo es atender los servicios en el campo de las tecnologías de la información y la implementación correspondiente. Investigación preliminar, requisitos del sistema, observación y el diseño del sistema, de las cuales se harán un tema de demostrar correspondientes o se comprara un software para la mesa de ayuda. La documentación solicitada de la implementación y Mantenimiento a largo plazo del sistema. Se puede utilizar para cualquier equipo técnico conectado a una red o conectador a una red del servidor donde se almacenará la información de las empresas.
This thesis work includes the analysis, design and implementation of the proposed system. The Help Desk based on ITIL V3.0, also known as Help Desk, is provided by the technology services company HEYCORP EIRL, which is located in the technology and communication management industry in the city of Arequipa - Peru, where The company also provides the service according to the demand for technology service projects, from its headquarters in Arequipa and the south of the country. The help desk structure is designed to handle incidents and problems, likewise, the registration and management will be carried out in accordance with the requirements raised by the company's staff, and the objective is to serve the services in the field of information technology. the information and the corresponding implementation. Preliminary investigation, system requirements, analysis and system design, of which corresponding tests will be made or software will be purchased for the help desk. The documentation requested for the implementation and long-term maintenance of the system, It can be used for any technical equipment connected to a network or server network connector where the information of the companies will be stored.
This thesis work includes the analysis, design and implementation of the proposed system. The Help Desk based on ITIL V3.0, also known as Help Desk, is provided by the technology services company HEYCORP EIRL, which is located in the technology and communication management industry in the city of Arequipa - Peru, where The company also provides the service according to the demand for technology service projects, from its headquarters in Arequipa and the south of the country. The help desk structure is designed to handle incidents and problems, likewise, the registration and management will be carried out in accordance with the requirements raised by the company's staff, and the objective is to serve the services in the field of information technology. the information and the corresponding implementation. Preliminary investigation, system requirements, analysis and system design, of which corresponding tests will be made or software will be purchased for the help desk. The documentation requested for the implementation and long-term maintenance of the system, It can be used for any technical equipment connected to a network or server network connector where the information of the companies will be stored.
Link to repository: https://hdl.handle.net/20.500.12867/5434
Discipline: Ingeniería de Sistemas e Informática
Grade or title grantor: Universidad Tecnológica del Perú. Facultad de Ingeniería
Grade or title: Ingeniero de Sistemas e Informática
Register date: 20-Jun-2022
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