Citas bibligráficas
Mejía, L., Ugaz, W. (2017). La gestión de procesos de pedidos en el sistema SAP y su influencia en la atención al cliente de la empresa La Viga S.A. en el último trimestre del año 2016 en Lima [Trabajo de investigación, Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/756
Mejía, L., Ugaz, W. La gestión de procesos de pedidos en el sistema SAP y su influencia en la atención al cliente de la empresa La Viga S.A. en el último trimestre del año 2016 en Lima [Trabajo de investigación]. PE: Universidad Tecnológica del Perú; 2017. https://hdl.handle.net/20.500.12867/756
@misc{renati/810279,
title = "La gestión de procesos de pedidos en el sistema SAP y su influencia en la atención al cliente de la empresa La Viga S.A. en el último trimestre del año 2016 en Lima",
author = "Ugaz Cabrera, Wilmer Edgardo",
publisher = "Universidad Tecnológica del Perú",
year = "2017"
}
All organizations are linked to satisfy the customer, so timely care is the main reason and engine of an organization, which every process that has to be measured has to be measured in order to satisfy the final consumer, so it is necessary to provide the customer with the you need to enter your orders into our system in a timely manner. The following research is intended to support "The management of order processes in the SAP system and its influence on customer service in the company LA VIGA S.A. in the last quarter of 2016 in Lima." It is about analyzing the flow of the generation process orders to the SAP system and the coordination for its programming, which serves to verify that the attention was timely, determining that the Back-Office process is focused on the order management in the SAP system in the last quarter of 2017. The results of the present project prove that the responsibility of the Back Office in the process of order management in the SAP system is very important and influences the final attention to the customer who is the one who receives the order in the requested time.
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