Citas bibligráficas
Bermúdez, H., (2020). Calidad del servicio y satisfacción en padres de familia de una institución educativa pública del sector Bocanegra de la región Callao [Tesis, Universidad Marcelino Champagnat]. https://hdl.handle.net/20.500.14231/3149
Bermúdez, H., Calidad del servicio y satisfacción en padres de familia de una institución educativa pública del sector Bocanegra de la región Callao [Tesis]. PE: Universidad Marcelino Champagnat; 2020. https://hdl.handle.net/20.500.14231/3149
@mastersthesis{renati/803022,
title = "Calidad del servicio y satisfacción en padres de familia de una institución educativa pública del sector Bocanegra de la región Callao",
author = "Bermúdez Macedo, Héctor Antonio",
publisher = "Universidad Marcelino Champagnat",
year = "2020"
}
The present study was objective to identify the relationship between service quality and user satisfaction in an educational institution at the primary level in the Bocanegra sector in the Callao region. The study design used was non-experimental crosssectional correlational. The sample under study was 200 parents, whose ages were between 20 and 67 years. The instruments used were the Servqual Scale and the Satisfaction Scale with School Management for parents (ESGEP). The results obtained indicated that there is a significant and direct relationship between the variables under study. It is concluded that parents feel satisfied with the quality of the service their sons and daughters receive.
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