Bibliographic citations
Gutierrez, M., Melo, C. (2021). Relación entre calidad de atención de salud y satisfacción del usuario con tratamiento de hemodiálisis de un hospital del Seguro Social de Lima. Enero-diciembre 2020 [Universidad Peruana Cayetano Heredia]. https://hdl.handle.net/20.500.12866/10046
Gutierrez, M., Melo, C. Relación entre calidad de atención de salud y satisfacción del usuario con tratamiento de hemodiálisis de un hospital del Seguro Social de Lima. Enero-diciembre 2020 []. PE: Universidad Peruana Cayetano Heredia; 2021. https://hdl.handle.net/20.500.12866/10046
@misc{renati/685365,
title = "Relación entre calidad de atención de salud y satisfacción del usuario con tratamiento de hemodiálisis de un hospital del Seguro Social de Lima. Enero-diciembre 2020",
author = "Melo Flores, Catherine Mabel",
publisher = "Universidad Peruana Cayetano Heredia",
year = "2021"
}
Chronic kidney disease is a public health problem, since the incidence has increased in recent years, affecting the quality of life of people who suffer from it. Hemodialysis treatment involves various physiological and emotional changes, modifying the person's lifestyle, where satisfaction and quality of it allow the user to adapt and improve their quality of life. Objective: To determine the relationship between the level of satisfaction and quality of health care in patients undergoing hemodialysis treatment at the Hospital EsSalud “Alberto Sabogal Sologuren” between January-December 2020. Material and methods: The study is quantitative approach, non-experimental, descriptive and correlational cross-sectional design. We worked with a sample of 60 users with hemodialysis treatment to whom the SERVQUAL survey was applied evaluating quality of care and user satisfaction questionnaire with a reliability of Cronbach's Alpha of 0.84 and 0.91 respectively, the latter being modified and validated by the researchers. Results: Spearman’s correlation coefficient Rho obtained an R=0.385 which shows a positive or direct correlation, with a p=0.002, which concludes a statistically significant correlation between Quality of care and user satisfaction with hemodialysis treatment.
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