Investigating interpersonal accuracy in design and music performance: contextual influences in mutual understanding

Abstract

La correcta comprensión de los estados mentales de los demás - precisión interpersonal - es clave para el éxito de las interacciones sociales. Su estudio exige un equilibrio entre condiciones experimentales controladas y naturalistas. El diseño y la interpretación musical son dos contextos aún inexplorados a través de los lentes de la precisión interpersonal. En el diseño, ser interpersonalmente preciso con los usuarios se considera importante para un resultado exitoso. La comprensión del usuario se conoce como empatía en diseño. Sin embargo, la empatía no está claramente definida. En la música, la precisión interpersonal nos permite comprender mejor la compleja comunicación entre músico-oyente. Un músico experimenta emociones mientras toca, pero no se sabe si los oyentes pueden detectarlas con precisión. Adaptamos dos metodologías: precisión empática y precisión de reconocimiento emocional. Los diseñadores obtuvieron aproximadamente un 50% de precisión y mostraron una mayor precisión al inferir contenidos mentales relacionados con el diseño que contenidos mentales irrelevantes para el diseño. Con respecto a la interpretación musical, se observó que los oyentes percibían una ansiedad más baja que la reportada por el músico. La precisión del reconocimiento emocional del oyente se vio afectada por la percepción multimodal y la formación musical del oyente.

We constantly attempt to know what someone else may be thinking or feeling, what kind of personality they have, what their believes are, etc. Despite how common this “mind reading“ process is to us we are surprisingly inaccurate when inferring someone else's mental states. The correct understanding of others' mental states – interpersonal accuracy – is key for successful social interactions and its scientific study demands a complex balance between controlled experimental and naturalistic conditions. Design and music performance are two contexts yet unexplored through the lenses of interpersonal accuracy. In design, being interpersonally accurate towards users is deemed important for design outcomes. User-understanding is broadly referred to as empathy in design. Yet, empathy is not clearly defined. We expose this problem and suggest some conceptual clarity. In music performance, interpersonal accuracy allows us to better understand the complex communication between musician-listener. A musician experiences emotions while performing, but it is not known whether listeners can detect these accurately. We adapt two interpersonal accuracy methodologies, empathic accuracy, and emotional recognition accuracy. Empathic accuracy allows measuring the similarity between remembered and inferred mental contents of interacting dyads. Emotional recognition accuracy allows to measure the accurate judgment of someone's non-verbal emotional expressions. Through adapting empathic accuracy in design cases, it was observed that designers obtained approximately 50% accuracy, and showed higher accuracy when inferring design-related mental contents than mental contents irrelevant to design. In comparison to previous empathic accuracy literature, designers obtained higher empathic accuracy scores. We attribute these to contextual cues such as awareness of the conversation topic, and the demonstration of concrete objects. Although the causal link between designers' empathic accuracy and design outcomes remains unestablished. Through adapting emotional recognition accuracy into music performance, it was observed that listeners perceived lower anxiety than that reported by the musician across experimental conditions. Furthermore, the listener's emotional recognition accuracy is a complex skill affected by variables such as multimodal perception, and the listener's musical background. Altogether, inaccuracy was observed across the context of design and music. Interpersonal accuracy can also be affected by multimodal perception and the perceiver's background. We conclude suggesting some ideas to improve interpersonal accuracy.