Bibliographic citations
De, G., Escobar, G., Gutierrez, G. (2022). Empleo del sistema conversacional en las denuncias por robo de celulares en la comisaría “La Pascana” - Comas, Lima 2021 [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/2062
De, G., Escobar, G., Gutierrez, G. Empleo del sistema conversacional en las denuncias por robo de celulares en la comisaría “La Pascana” - Comas, Lima 2021 []. PE: Universidad Peruana de Las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/2062
@misc{renati/5722,
title = "Empleo del sistema conversacional en las denuncias por robo de celulares en la comisaría “La Pascana” - Comas, Lima 2021",
author = "Gutierrez Anicama, Grecia Lucero",
publisher = "Universidad Peruana de Las Américas",
year = "2022"
}
The present study shows that the use of a conversational system (also called a chatbot or virtual assistant) significantly affects the information that is given about complaints of cell phone theft in the Jurisdiction of the “La Pascana“ Police Station - Comas, Lima 2021. To reach this conclusion, a non-probabilistic survey was conducted with 150 people out of a total population equal to 130,000 inhabitants (with a margin of error of 8% and a confidence level of 95%). Likewise, the technology used was “Dialogflow“ to build a model of questions that users usually ask PNP personnel in the place studied. The programming language of the website that we implemented was “JavaScript“, and finally we used the interface of a “digital human“ to give a gender and a better presence to the referred agent. In the results of the survey, it was found that the implemented technology integrates artificial intelligence and is capable of improving processes within an organization, reducing time, cost, and solving the queries of several users at the same time, since it uses a language comprehensive and generates future profitability by reducing company resources; However, despite the multiple benefits that the implementation of a conversational assistant generates, it is necessary to specify the high cost of executing it, in addition to the constant updates that such technology requires.
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