Bibliographic citations
Urdanivia, F., (2022). Implementación de un entorno virtual de aprendizaje para mejorar la capacitación interna de consultores en el uso de un software de planificación de recursos empresariales [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/23291
Urdanivia, F., Implementación de un entorno virtual de aprendizaje para mejorar la capacitación interna de consultores en el uso de un software de planificación de recursos empresariales []. PE: Pontificia Universidad Católica del Perú; 2022. http://hdl.handle.net/20.500.12404/23291
@mastersthesis{renati/538553,
title = "Implementación de un entorno virtual de aprendizaje para mejorar la capacitación interna de consultores en el uso de un software de planificación de recursos empresariales",
author = "Urdanivia Herrera, Francisco Daniel",
publisher = "Pontificia Universidad Católica del Perú",
year = "2022"
}
This educational innovation proposal is proposed with the aim of addressing the difficulties in managing the internal training of consultants of a company in the computer services sector, with problems such as the reduced availability of instructors for the dictation of the courses, the lack of of modularity of the educational material, and the limitations to monitor the progress and performance of the participants. Thus, this proposal has the general objective of improving the capacity of the company's project and customer service areas to manage the internal training of its consultants in the use of SAP ERP enterprise resource planning software. And as specific objectives: implement a virtual learning environment for the training of consultants, provide tools for the production of digital resources, and incorporate a standard model for the development of the previous resources and their implementation in the virtual environment. A pilot study was carried out with the scope of one of the courses. The experience in the virtual environment was rated positively by the consultants, who appreciated the introduction of evaluations and in which they achieved scores above 85%. Likewise, the consultants were favorable to the deployment and structuring carried out to improve the presentation of the contents, confirming that the tools for the production of digital resources and the LMS were adequate. Finally, the models defined for the design of digital resources and for the experience in the virtual environment were highly valued.
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