Citas bibligráficas
Palomino, F., (2023). Protección al consumidor financiero: ¿Las controversias sobre atención de reclamos se deben resolver de manera conjunta entre SBS e Indecopi a través de grupos de trabajo para brindar una respuesta integral y especializada? [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/24585
Palomino, F., Protección al consumidor financiero: ¿Las controversias sobre atención de reclamos se deben resolver de manera conjunta entre SBS e Indecopi a través de grupos de trabajo para brindar una respuesta integral y especializada? []. PE: Pontificia Universidad Católica del Perú; 2023. http://hdl.handle.net/20.500.12404/24585
@misc{renati/538509,
title = "Protección al consumidor financiero: ¿Las controversias sobre atención de reclamos se deben resolver de manera conjunta entre SBS e Indecopi a través de grupos de trabajo para brindar una respuesta integral y especializada?",
author = "Palomino Julián, Fátima Alessandra",
publisher = "Pontificia Universidad Católica del Perú",
year = "2023"
}
This academic research differs from other academic approaches because a global and comprehensive analysis of financial consumer protection is carried out today and with international instruments, on the importance of the joint work of Indecopi and SBS, to guarantee transparency in the activity in the Peruvian financial intermediation system hand in hand with the protection of consumer standards. Along the same lines, there are various projects to optimize customer service channels, such as: implementation of the single window for complaints, launch of the new institutional cooperation agreement for 2022, official publication of the SBS Circular regarding customer service. claims and requirements for the formation of working groups, however, it is relevant that in our legal system specialized protection is provided in the face of accelerated changes with the technologies that institutions of the financial system manage, that is, to provide functions and mechanisms to the institutions responsible for the protection of financial users, since, from their point of view, they can contribute a lot in the management of the review of administrative procedures for knowledge in this sector, which is considered complex by those carried out in it, and in this way achieve the balance of functions so much that it can ensure the solidity, solvency of the entities and adequate indirect protection of consumer rights.
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