Citas bibligráficas
Calderón, J., Cárdenas, C., Kaneku, J. (2023). Modelo prolab: Servicios Ya! [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/25950
Calderón, J., Cárdenas, C., Kaneku, J. Modelo prolab: Servicios Ya! []. PE: Pontificia Universidad Católica del Perú; 2023. http://hdl.handle.net/20.500.12404/25950
@mastersthesis{renati/530071,
title = "Modelo prolab: Servicios Ya!",
author = "Kaneku Furuken, Jhoanie Paola",
publisher = "Pontificia Universidad Católica del Perú",
year = "2023"
}
In today's society, one of the common challenges is the difficulty in solving everyday problems related to home improvement and care. During and after the Covid period, spending on home improvements has experienced a remarkable increase. However, finding trustworthy technicians to meet the users' needs remains a recurring problem. Despite various attempts to address this issue through insurance, department stores, and connection platforms, none has managed to offer a comprehensive solution that meets the expectations of technicians and customers. In response to this issue, our team proposes the project “Servicios Ya!“ - a digital collaborative economy platform that efficiently advises and connects users with experts in multiple home maintenance services. To design this solution, we employed various innovative and agile methodologies and tools. The process began with a user-centric approach through interviews and surveys to understand their problems and needs. This valuable information allowed us to design a prototype that was validated with real users, ensuring its relevance and effectiveness. Following that, an MVP was developed, which allowed for more accurate validations with potential clients, and the results were encouraging. Similarly, we engaged with technicians to get a closer look at their challenges, preferences, and tastes, as the goal is to create a platform that benefits both types of users. Regarding financial viability, we projected a cost and sales structure that supports the development and sustainability of the project. The financial indicators obtained are highly favorable, with a Net Present Value (NPV) of $704,000 dollars or its equivalent of S/.2.57 million soles, an Internal Rate of Return (IRR) of 39.9%, a Return on Investment (ROI) of 22%, and a projected payback period of 35 months. On the other hand, the social viability of the project is based on the achievement of “SDG 8,“ which aims to promote decent work and sustainable economic growth. The social impact was quantified through social costs and benefits, demonstrating the social commitment of “Servicios Ya!“ In conclusion, “Servicios Ya!“ is a comprehensive and efficient solution that seeks to improve people's lives by reliably solving home maintenance and improvement issues. With positive financial and social indicators, this project presents itself as a desirable, feasible, viable, and sustainable alternative that makes a difference in the market and adds value to society.
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