Citas bibligráficas
Panti, A., (2021). Factores que determinan el nivel de calidad de servicio del programa Qaliwarma, durante la distribución de alimentos en instituciones educativas del nivel primario, como condición para mejorar la atención en clases y la asistencia de los estudiantes [Tesis, Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/18573
Panti, A., Factores que determinan el nivel de calidad de servicio del programa Qaliwarma, durante la distribución de alimentos en instituciones educativas del nivel primario, como condición para mejorar la atención en clases y la asistencia de los estudiantes [Tesis]. PE: Pontificia Universidad Católica del Perú; 2021. http://hdl.handle.net/20.500.12404/18573
@mastersthesis{renati/528169,
title = "Factores que determinan el nivel de calidad de servicio del programa Qaliwarma, durante la distribución de alimentos en instituciones educativas del nivel primario, como condición para mejorar la atención en clases y la asistencia de los estudiantes",
author = "Panti Choque, Aldo",
publisher = "Pontificia Universidad Católica del Perú",
year = "2021"
}
One of the most principal problems that contributes to the infantile chronic malnutrition, is the inadequate ingestation of foods that could be due to a problem of insufficient quantity and faulty quality of the foods that make an insufficient ingestation of calories in relation to the daily requirements. As consequence, the children present problems in class´s attention and the answer to stimulus and the memory, making that they progress more slowly in the school, have a smaller acting and have worse results in tests cognitivas, that which predisposes them at a low learning level and of development, even when adults. According the ENAHO (2011), the caloric deficit (calculated of total children from initial or primary education) is bigger between the poorest: 76.4% in extreme poverty, 40% between the poor and 16.3% between the non-poor. Also, there are a bigger caloric deficit in the children that attend public II.EE. (32.1%) in comparation those that attend private II.EE. (19.8%). In that sense the Peruvian State look for problem face, through the Escolar Food National Program Qali Warma whose purpose is the feeding delivery to students of the primary and initial level, in term of sufficiency and quality. The program, when providing its service, pretend the delivery of foods with quality conditions and safety, under co-responsibility principle, that implies the participation and the commitment of different actors whose basically depends in great measure the actions´s concretion and procedures set up by the program. In the practice, during the beginning of their implementation, it would have been presented problems that affected the health of the users from some educational institutions (the same ones that were identified and showed to the Media, in principle to be a focus of attention that generated expectations in the politicians and the population, although nowadays the problems are bit known that are presented, because their attention passed to second plane of interesting). This fact supposes that the program would have some difficulties during its implementation and this is bit known at the present time. Also, the program inside one of its specific objectives outlines to contribute to the attention in classes for the school learning. According about to data of the ECE in “Madre de Dios“, the level of school learning keep recurrent changes, in 2012, 6 19.6% of students in the second year obtained in comprehension reading a satisfactory result, however, one year later of the program´s implementation, this learning level decrees to 17.7%, while in 2014 it is increased in 33.6% and in 2015 to 40%. Similar case it happens to the learning in Mathematics, in 2012, 6.8% of students obtains a result of satisfactory learning, decreasing the next year (2013) in 5.4%, while it is increased in 2014 in 17.1% and 2015 in 17.6%. Although the learning´s factors are multiple, it is ignored if the program´s implementation affecting these results, that generates a consult in the present investigation. Although Escolar Food National Program Qali Warma offers the service in II.EE. of the initial and primary level, the present investigation concentrates only in the alimentary service in the second level of the Tambopata district, and it is about of the users perception and the actors involved in the school Food, in front of the quality of service of the program. From their own experience, knowledge and it indexes, they arm their trials of valuation and their levels of satisfaction, having like reference the implementation of the activities and/or procedures and principally the school foods received in each one of the educational institutions the primary level, fact that beyond that outlined by the same program, it is perceived in the practice by the users, directors, educational, parents and integral of the committee of school food. The present investigation has a principal objective, knowing the factors that determine the level of the quality service of the program Qali Warma, during the distribution and served of foods in the educational institutions of the primary level in Tambopata during the 2016, analyzing the participation, commitment and the involved actors' perception, to improve the service´s quality. The results of the present investigation to be permit identify the principal problems and debilities manifested in the educational institutions during the implementation of the service school Food. Also you will could identify the grade of acceptability of the foods offered by the program and the grade of the users' satisfaction, situation that not only it can be characteristic of Tambopata district, otherwise other territorial environments. The identified problems can be used as basic reference during the taking of decisions, with the purpose of overcoming them and mainly to achieve the genuineness and the consolidation of the actions that will carry on good quality of the program´s service.
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