Citas bibligráficas
Alvarado, A., Chavez, A. (2021). La gestión de inventarios y su influencia en el nivel de servicio al cliente en la empresa Darglass Peruana S. R. L. en el distrito de S. M. P., Lima - 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/27378
Alvarado, A., Chavez, A. La gestión de inventarios y su influencia en el nivel de servicio al cliente en la empresa Darglass Peruana S. R. L. en el distrito de S. M. P., Lima - 2019 [Tesis]. PE: Universidad Privada del Norte; 2021. https://hdl.handle.net/11537/27378
@misc{renati/525219,
title = "La gestión de inventarios y su influencia en el nivel de servicio al cliente en la empresa Darglass Peruana S. R. L. en el distrito de S. M. P., Lima - 2019",
author = "Chavez Bellodas, Angie Anabel",
publisher = "Universidad Privada del Norte",
year = "2021"
}
In the company Darglass Peruana S.R.L, an adequate customer service is not provided, which was at 62.75% generating a monthly economic loss of S /. 19 135. 76. The general objective was to determine if inventory management influences customer service in the company Darglass Peruana S.R.L. in the district of San Martín de Porres, Lima - 2019. This research has a causal correlational scope and a non-experimental design. Likewise, two study populations were determined, which consisted of 46,874 purchase orders and 328,104 products that will be. At the same time, the sample was delimited by 19,488 purchase orders and 102,918 products that will be grouped in a 24-month period for calculations. The techniques used were the observation, collection and analysis of data through the three instruments developed. It is worth mentioning that for the data analysis, programs such as Microsoft Excel and SPSS were used, which helped us determine the reliability, normality and hypothesis tests. According to the results obtained, it is determined that Inventory Management influences Customer Service. Therefore, it is proposed to use the ABC Method that will later be used to relocate the warehouse and implement racks. Likewise, the use of forecasts using the Crystall Ball program is proposed and thus establish the optimal level of the inventory. Finally, an order order system is proposed, as well as an inventory record model (Kardex).
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