Citas bibligráficas
Arratea, C., (2023). Manejo de la digitalización en la entidad financiera Mibanco en el distrito de El Agustino durante el año 2021 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/35777
Arratea, C., Manejo de la digitalización en la entidad financiera Mibanco en el distrito de El Agustino durante el año 2021 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/35777
@misc{renati/525215,
title = "Manejo de la digitalización en la entidad financiera Mibanco en el distrito de El Agustino durante el año 2021",
author = "Arratea Bedoya, Claribel Luly",
publisher = "Universidad Privada del Norte",
year = "2023"
}
In this research work, the level of digitalization management of the financial institution Mibanco in the district of El Agustino was analyzed, with the purpose of demonstrating a questionnaire with 28 questions, the research was of a quantitative approach and the type of research was descriptive. The population consisted of 30 employees of the Mibanco financial institution in the El Agustino district agency. The questionnaire was measured using the Likert scale and for each variable a reliability test was used, such as Cronbach's Alpha, with an overall result of 0.993, i.e. excellent reliability. The progress of digitalization in the entity has a positive result and this is reflected in its collaborators. It should be noted that the progress of digitization plays an important role within the organization achieving a good level, as Mibanco is making improvements in their systems and had a strong investment to continue improving, but it is also recommended that the company performs constant communication and training of the improvement being made in its system, thus having its workers updated to provide good service to its customers.
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