Citas bibligráficas
Barbachan, A., Quintana, I. (2022). La metodología Lean para mejorar el proceso de atención al cliente en empresas de telecomunicaciones, revisión de la literatura científica [Trabajo de investigación, Universidad Privada del Norte]. https://hdl.handle.net/11537/30310
Barbachan, A., Quintana, I. La metodología Lean para mejorar el proceso de atención al cliente en empresas de telecomunicaciones, revisión de la literatura científica [Trabajo de investigación]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/30310
@misc{renati/522828,
title = "La metodología Lean para mejorar el proceso de atención al cliente en empresas de telecomunicaciones, revisión de la literatura científica",
author = "Quintana Vasquez, Ingrid Lissette",
publisher = "Universidad Privada del Norte",
year = "2022"
}
He objective of this research was to carry out a systematic review of the literature based on scientific journals published in Spanish through an exhaustive analysis of the publication, taking into account the 10-year time period as an antiquity. The search for information was made in the academic Google, Renati and Scielo database. In addition, the study indicates the application of lean as a key element of competitiveness and quality. The results obtained show that there are many trends developed based on the implementation of the Lean methodology, especially in recent years and the countries with the most acceptance of the tool are Mexico, Peru, Spain and Colombia. Likewise, the analysis of results is included by organizing the data obtained in tables and figures, which highlight the efficiency of this methodology by sector, most used tools, advantages, application objectives, etc.
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