Bibliographic citations
Díaz, J., (2023). La gestión del mantenimiento vehicular y la calidad del servicio del taller automotriz en la empresa Ceyca SS.GG. y Construcción SAC [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/33479
Díaz, J., La gestión del mantenimiento vehicular y la calidad del servicio del taller automotriz en la empresa Ceyca SS.GG. y Construcción SAC [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/33479
@mastersthesis{renati/520767,
title = "La gestión del mantenimiento vehicular y la calidad del servicio del taller automotriz en la empresa Ceyca SS.GG. y Construcción SAC",
author = "Díaz Malaver, Juan Antonio",
publisher = "Universidad Privada del Norte",
year = "2023"
}
This research aims to determine whether the management of vehicle maintenance is related to the quality of service of the automotive workshop at Ceyca General Services and Construction SAC, in the city of Cajamarca in the year 2022. The research was pure basic with qualitative approach with a level of correlational research applying the deductive hypothetical method to a non-experimental cross-sectional design. The population and study sample consisted of 24 collaborators who work for the Ceyca General Services and Construction SAC company, in the city of Cajamarca. The technique that was used for the collection of data was the survey, the same one that had the instrument called questionnaire for each of the variables, which was designed through the Likert scale with 5 levels of response. In the case of the variable vehicle maintenance management the survey consisted of 21 questions, and in the case of the variable service quality of the automotive workshop the survey consisted of 24 questions. For the analytical process, after the collection of information with the questionnaires, the data was encoded and sorted in an Excel spreadsheet, then proceeded to pass them to the SPSS version 26 statistical software, with which the data was processed. Descriptive statistics were used for the analysis of data, and the inferential used the Tau B test statistician from Kendall, through which the relationship between the management of vehicle maintenance and the quality of service of the automotive workshop of Ceyca General Services and SAC Construction in the city of Cajamarca was determined. The calculated correlation coefficient was (0,64), which indicates a low inverse relationship between the variables. Moreover, according to the value of significance (0,025), which is greater than 5%, indicates that the relationship between the variables is not significant.
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