Bibliographic citations
Maldonado, J., (2020). La calidad de servicio esperado de los clientes y la oportunidad para la implementación de NAP ROOMS en las instituciones de educación superior en el distrito de Breña [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/25136
Maldonado, J., La calidad de servicio esperado de los clientes y la oportunidad para la implementación de NAP ROOMS en las instituciones de educación superior en el distrito de Breña [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/25136
@mastersthesis{renati/519676,
title = "La calidad de servicio esperado de los clientes y la oportunidad para la implementación de NAP ROOMS en las instituciones de educación superior en el distrito de Breña",
author = "Maldonado Navarrete, John Emmanuel",
publisher = "Universidad Privada del Norte",
year = "2020"
}
The purpose of this research was to measure the influence of the proposed Nap rooms on the customer satisfaction (service quality) perceived from higher education institutions (universities) in Breña, for this purpose a quantitative approach was applied and because of the level of research, descriptive and not experimental. Likewise, the method used was logical-deductive. Also, a probabilistic sampling was made up of 376 students and the instrument to obtain the results was the survey, which was applied to young university students aged between 16 to 35 years, concluding that: rest, according to young university students, is directly related to the levels of academic performance and / or labor productivity and 92.64% would accept the implementation of rest rooms in their higher education centers that contribute to improving performance and quality of life, raising the perception of educational quality in institutions.
This item is licensed under a Creative Commons License