Citas bibligráficas
Peña, L., (2019). Propuesta de implementación de un SGC ISO 9001: 2015 en la autoridad nacional del agua para la mejora y soporte del área de evaluación de instrumentos de gestión ambiental [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/22232
Peña, L., Propuesta de implementación de un SGC ISO 9001: 2015 en la autoridad nacional del agua para la mejora y soporte del área de evaluación de instrumentos de gestión ambiental [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/22232
@mastersthesis{renati/519642,
title = "Propuesta de implementación de un SGC ISO 9001: 2015 en la autoridad nacional del agua para la mejora y soporte del área de evaluación de instrumentos de gestión ambiental",
author = "Peña Pintado, Luis Ernesto",
publisher = "Universidad Privada del Norte",
year = "2019"
}
ABSTRACT The objective of this thesis is to provide t: the ISO 9001: 2015 Standard as an important work tool for the public sector with the purpose of standardizing and aligning the processes in the institutions and forming part of a sector that seeks to comply with and improve the standards of quality at the service of the rural and urban citizen seeking to diminish the complaints of the administrated (clients) for administrative delays in the attention and requirements expressing the results in management indicators, in the same way that this norm provides in the private sector improving the processes and synergy of the different areas involved. Likewise, it seeks to describe as essential methodology, the elaboration of a diagnosis as a starting point and all the necessary information according to the scope of the implementation and according to the requirements of the standard and its timely communication, obtaining as a result the current situation of the area of interest and the tools with which they count and those that must be generated in order to opt for the expected certification and its subsequent maintenance of the quality management system for its monitoring and evolution over the years.
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