Citas bibligráficas
Lopez, M., (2023). La calidad del servicio y su relación con la satisfacción de los clientes en la empresa Electrónica San Miguel SAC, Lima, 2023 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/34888
Lopez, M., La calidad del servicio y su relación con la satisfacción de los clientes en la empresa Electrónica San Miguel SAC, Lima, 2023 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/34888
@misc{renati/519250,
title = "La calidad del servicio y su relación con la satisfacción de los clientes en la empresa Electrónica San Miguel SAC, Lima, 2023",
author = "Lopez Pardo, Mayra Lisbeth",
publisher = "Universidad Privada del Norte",
year = "2023"
}
This investigation was developed with the objective of verifying the relationship between quality of service and customer satisfaction in the company Electrónica San Miguel SAC, Lima, 2023. For which information obtained from books, articles from reliable magazines were taken into consideration, to give valid support for the research. The method has been applied when considering the theory of the variables, the approach has been quantitative, the design was non-experimental. It shows sixty (60) clients of the company Electrónica San Miguel SAC. When obtaining the data from the surveys, they were entered into the IBM spssv26 program to obtain the descriptive and inferential results, in order to obtain the result of the non-parametric test that had a significance value of less than 0.05 and the values of Rho Spearman with a coefficient of 0.746, means that there is a considerable positive correlation between variables raised in the investigation, concluding that better quality in the service provided in the technical service in the repair of equipment increases the satisfaction of its clients.
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