Citas bibligráficas
Plasencia, M., (2017). Propuesta de mejora para la satisfacción laboral de los colaboradores en una empresa de energía eléctrica de la región La Libertad 2017 [Tesis, Universidad Privada Del Norte]. https://hdl.handle.net/11537/12694
Plasencia, M., Propuesta de mejora para la satisfacción laboral de los colaboradores en una empresa de energía eléctrica de la región La Libertad 2017 [Tesis]. PE: Universidad Privada Del Norte; 2017. https://hdl.handle.net/11537/12694
@mastersthesis{renati/517326,
title = "Propuesta de mejora para la satisfacción laboral de los colaboradores en una empresa de energía eléctrica de la región La Libertad 2017",
author = "Plasencia Razzeto, Marianella Esperanza",
publisher = "Universidad Privada Del Norte",
year = "2017"
}
The present study was conducted at the electric power company in La Libertad, diagnosing within the organization a lack of internal communication, integration problems, outsourcing within the company, and other factors that are not aligned with the job satisfaction of the employees. Collaborators. The objective was to develop an improvement proposal for the job satisfaction of the employees of the electric power company in La Libertad, as well as specific objectives were to diagnose and analyze the factors that determined job satisfaction and implement a plan to improve the level of satisfaction. The sample consisted of 254 employees of the electric power company in La Libertad. The techniques used were the observation and the application of a job satisfaction survey. Based on the results, it was found that there are both intrinsic and extrinsic factors that determine the job satisfaction of the collaborators. Under the applied instrument and the analysis made, answers were found aligned to the objective of the study, the results showed favorable responses in the factors which correspond to the organization's policies, values at work, work stability, flexibility of schedules, predisposition to changes, identification, professional competence, recognition, compliance with objectives, commitment, motivation, performance and distribution of functions; finding an average index between the ratings of “always“ and “almost always“ of 96.81%, however, there were also factors that show that measures must be taken to generate greater job satisfaction. As a conclusion, the improvement proposal for the job satisfaction of the employees in the Electric Power Company of the La Libertad Region was elaborated, taking into account the results obtained under the study carried out, which contains the measures with their respective actions for the improvement of job satisfaction in the organization. The recommendations were placed on the implementation of the improvement proposal, where nine measures were proposed with their actions, as well as the deadlines determined to maintain and evaluate the improvement plan for job satisfaction in the electric power company of La Libertad
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