Citas bibligráficas
Rodríguez, Y., Sáenz, L. (2016). Implementación de la metodología Lean Banking, en la mejora del subproceso del desembolso para el otorgamiento de un crédito [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/9930
Rodríguez, Y., Sáenz, L. Implementación de la metodología Lean Banking, en la mejora del subproceso del desembolso para el otorgamiento de un crédito [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/9930
@misc{renati/515803,
title = "Implementación de la metodología Lean Banking, en la mejora del subproceso del desembolso para el otorgamiento de un crédito",
author = "Sáenz Ascona, Leslie Noelia",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT The theme of the thesis is the implementation of the improvement in the sub process of disbursement in the granting of credit in the financial system, using the lean methodology applied to the banking, based on the following tools (analysis value chain, Baseline, Voice of the customer, Demand). The overall objective of this thesis is the speed of attention in the sub process of disbursement and its benefits in applying lean on the bench, will be the reduction of time in the customer saving resources, so that profit is generated economic and reducing process time. For presentation it has been divided into 5 chapters. In the first chapter the objectives expected from the development of the thesis show the overall objective and the specific objectives outlined. In the second chapter the theoretical framework in which basic concepts and tools of Lean, its origins, key principles, benefits, impact of lean for banking methodology are reviewed is presented. concepts of lean banking, its application to banking, and also basic tools and basic concepts of the various tools used are also reviewed. In the third chapter, step by step shows how the project was developed, presenting first a brief description of the organization and scope of work. Then the development of Lean System methodology applied in the sub disbursement process in the granting of credit is presented. In the fourth chapter, a statistical analysis the results were before the application of the Model Lean vs. present those obtainable with its implementation, and as a result of this comparison, in chapter five discussion will be presented with the respective conclusions and recommendations.
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