Citas bibligráficas
Lindo, R., (2023). Calidad del producto y su relación con la satisfacción del usuario respecto a los uniformes de la Policía Nacional del Perú, durante el periodo 2021-2022 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/36123
Lindo, R., Calidad del producto y su relación con la satisfacción del usuario respecto a los uniformes de la Policía Nacional del Perú, durante el periodo 2021-2022 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/36123
@mastersthesis{renati/513587,
title = "Calidad del producto y su relación con la satisfacción del usuario respecto a los uniformes de la Policía Nacional del Perú, durante el periodo 2021-2022",
author = "Lindo Turin, Rosamaria",
publisher = "Universidad Privada del Norte",
year = "2023"
}
This research determines the relationship between product quality and user satisfaction with respect to the uniforms of the National Police of Peru, during the period 2021-2022. The methodology used for the elaboration of this research contemplates the use of a questionnaire as a data collection instrument, which was duly validated by the expert judgment method and obtained an optimum level of reliability through Cronbach's Alpha statistical coefficient. This instrument was applied to a population sample of 384 police officers belonging to operational and administrative units nationwide. The present research is of a basic type, relational, non-experimental design of a cross-sectional or trans-sectional nature and developed under a quantitative approach. The purpose of the application of the instrument was to measure the level of product satisfaction through the following dimensions: perceived value, user expectations and user conformity based on their perception of the uniforms received. The conclusion was that the quality of the product is significantly related to user satisfaction with respect to the uniforms of the National Police of Peru, during the period 2021-2022, (rho= .829** - high correlation), with a positive coefficient, a direct correlation between variables.
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