Bibliographic citations
Ortiz, C., Ortiz, M. (2022). Percepción del desempeño laboral y su relación con la calidad de servicio en los empleados de entidades bancarias, Lima, 2021 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/29955
Ortiz, C., Ortiz, M. Percepción del desempeño laboral y su relación con la calidad de servicio en los empleados de entidades bancarias, Lima, 2021 [Tesis]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/29955
@misc{renati/513202,
title = "Percepción del desempeño laboral y su relación con la calidad de servicio en los empleados de entidades bancarias, Lima, 2021",
author = "Ortiz Villalta, Marilyn",
publisher = "Universidad Privada del Norte",
year = "2022"
}
The objective of this research is to determine the Perception of Work Performance and its Relationship with the Quality of Service in Employees of Banking Entities, Lima, 2021. The research methodology is of a basic type, with a quantitative approach, of a correlational descriptive level; that responds to a non-experimental cross-sectional design. The population is 34,499 employees of banking entities and the sample is 150 employees. The technique used was the survey, and the data collection instrument was the self-elaborated questionnaire, being validated by the judgment of three professional experts, in addition to the reliability analysis of Cronbach's Alpha (0.918). The results have been analyzed in the statistical program SPSS version 25. The findings obtained between the variables of Work Performance and Quality of Service yielded Rho Spearman 0.803 with a significance value less than 0.05 (0.00 <0.05). It is concluded that there is a very strong positive relationship between the two study variables.
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