Bibliographic citations
Neira, O., (2020). Propuesta de mejora a los procesos operativos para incrementar la rentabilidad de una service de telefonía, internet y cable, en la ciudad de Trujillo, 2020 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/24654
Neira, O., Propuesta de mejora a los procesos operativos para incrementar la rentabilidad de una service de telefonía, internet y cable, en la ciudad de Trujillo, 2020 [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/24654
@misc{renati/512003,
title = "Propuesta de mejora a los procesos operativos para incrementar la rentabilidad de una service de telefonía, internet y cable, en la ciudad de Trujillo, 2020",
author = "Neira Anticona, Olga Pierina",
publisher = "Universidad Privada del Norte",
year = "2020"
}
The present research work was developed in a company of basic communication services at home in the city of Trujillo, aimed at solving the current problem about the deficiencies of the company according to the delay and rejection of general service facilities. a Control Plan to improve the attention of proper installation of the services of our client “Claro“. First the current situation of the company is evaluated, its deficiencies to be able to apply the respective analysis and proceed to give solutions through improvement tools, it is started by making the Ishikawa diagram, to have a visual plan of the problems to be solved. After the analysis was carried out, improvement tools such as the training plan.5s, the kardex, MRPII were proposed, showing an improvement in the company's profits.
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