Citas bibligráficas
Wong, J., (2019). Aplicación de la metodología PHVA para incrementar la confiabilidad de la información del inventario de teléfonos móviles en la empresa LG Electronics - Peru S. A. [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/14468
Wong, J., Aplicación de la metodología PHVA para incrementar la confiabilidad de la información del inventario de teléfonos móviles en la empresa LG Electronics - Peru S. A. [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/14468
@misc{renati/510736,
title = "Aplicación de la metodología PHVA para incrementar la confiabilidad de la información del inventario de teléfonos móviles en la empresa LG Electronics - Peru S. A.",
author = "Wong Guerrero, Juan Manuel",
publisher = "Universidad Privada del Norte",
year = "2019"
}
The purpose of this research is to increase the reliability of the inventory control process of mobile telephone equipment in the Technical Service Area of LG Electronics-Perú SA, using the PHVA methodology or Deming methodology as an improvement tool. In the planning stage it was determined that the problem was the low level of reliability of the inventory whose value was 80.41%, then it was established as a goal to increase it to a level equal to or greater than 95%. It was found that the main root causes of the problem were having untrained personnel, having an obsolete barcode reader and having interface problems in the system. personnel training was proposed, managing the purchase of a new bar reader and managing the solution of the interface problem. In the execution stage, the plans were carried out based on a Gantt program. In the verification stage, the results of the improvement were measured in the months after the execution of the plan. And in the act stage, a trustworthiness indicator form was established to standardize and maintain the level achieved. The result of the measurement until the month of June 2018 indicates that the reliability average after the improvement is of 96.33%, which is higher than the goal established as the goal of the initial improvement. This represents that the information reflected in the inventory system is real and the products are available for the CAS for use and subsequent settlement in the system, without affecting the operation.
IMPORTANTE
La información contenida en este registro es de entera responsabilidad de la universidad, institución o escuela de educación superior que administra el repositorio académico digital donde se encuentra el trabajo de investigación y/o proyecto, los cuales son conducentes a optar títulos profesionales y grados académicos. SUNEDU no se hace responsable por los contenidos accesibles a través del Registro Nacional de Trabajos de Investigación – RENATI.