Bibliographic citations
Vera, M., (2018). Factores que determinan la satisfacción laboral en los trabajadores del Ministerio de Transportes y Comunicaciones en la ciudad de Cajamarca, en el año 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/13250
Vera, M., Factores que determinan la satisfacción laboral en los trabajadores del Ministerio de Transportes y Comunicaciones en la ciudad de Cajamarca, en el año 2017 [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/13250
@misc{renati/510460,
title = "Factores que determinan la satisfacción laboral en los trabajadores del Ministerio de Transportes y Comunicaciones en la ciudad de Cajamarca, en el año 2017",
author = "Vera Castillo, Milagros Yessenia",
publisher = "Universidad Privada del Norte",
year = "2018"
}
Nowadays, Human Resources Management has taken on greater importance in institutions, valuing workers more ever y da y. Considering job satisfaction not only as a remunerative factor, but also taking into account other important factors, both intrinsic and extrinsic, that determine job satisfaction. For example: pay attention to the needs of participation in decision making and generate opportunities for personal fulfillment in workers. Knowing the factors that determine the Labor Satisfaction in the workers of the Ministry of Transport and Communications in the city of Cajamarca is very important since it allowed identifying those dimensions that determine the Labor satisfaction in a specific institution o company. But also help in improving competitiveness and productivity. The customers are the biggest beneficiaries. The investigation was developed in three stages: Collection of information. This investigation was descriptive - basic, of non - experimental design, with a population of 110 workers named and hired, a simples ample size of 86 workers was calculated through simple random probabilistic sampling; based on that sample, a survey was made on the Liker scale. Analysis and interpretation of information. The statistical program SPSS Stacctic 22 and the Microsoft Office Excel software were used for the administration of spreadsheets that allow the elaboration of tables and figures. The data and information collected were analyzed, using descriptive - non- experimental statistical analysis. Results of the application of instruments. It is stated that: Personal fulfillment, interpersonal relationships and work itself. These are the factors that determine job satisfaction in the workers of the Ministry of Transport and Communications in the city of Cajamarca in 2017. It is also observed that the f actor that causes the greatest dissatisfaction is the salary benefit.
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