Citas bibligráficas
Brophy, Z., Malca, N. (2014). Diseñar e implementar la cadena de suministros en la empresa JJK General Services E.I.R.L. para incrementar el nivel de satisfacción del cliente. [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/1362
Brophy, Z., Malca, N. Diseñar e implementar la cadena de suministros en la empresa JJK General Services E.I.R.L. para incrementar el nivel de satisfacción del cliente. [Tesis]. PE: Universidad Privada del Norte; 2014. https://hdl.handle.net/11537/1362
@misc{renati/509329,
title = "Diseñar e implementar la cadena de suministros en la empresa JJK General Services E.I.R.L. para incrementar el nivel de satisfacción del cliente.",
author = "Malca Pérez, Netty Dalma",
publisher = "Universidad Privada del Norte",
year = "2014"
}
ABSTRACT The present research had as main objective to demonstrate that by designing and implementing a supply chain on the company JJK EIRL General Services, it will ensure the delivery of jobs on the dates agreed with customers, this will require planning, maintaining and improving continuously the performance of supply, production and distribution designed under a scheme of efficiency and effectiveness enabling competitive advantages in customer satisfaction. The Specific objectives set were: conducting a current diagnosis of supply chain management and the level of customer satisfaction, design and implement a supply chain management system by the implementation of processes in the procurement cycle, production and distribution, analyze the results and the impact on customer satisfaction and performing economic evaluation of the proposal. The methodology used was Logistic Diagnosis and the stages involved on its development are 3: Phase I, Diagnosis of the current situation through proposed templates, Phase II, logistics indicators that measured the current logistics management were calculated and some improvements were made which allowed solving the weaknesses identified in Phase I; Phase III comparison of indicators before and after the implementation of the proposed improvements in Phase II. The results obtained after the implementation of the supply chain to increase the level of customer satisfaction were: In the procurement cycle, the availability of materials went from 38 % to 100 % in the production cycle, the on time delivery of the jobs requested went from 49 % to 91 % in the distribution cycle, the average payment decreased from 34 day to 22 days and money receivable decreased from S /. 28668.99 To S/.18986.62. These improvements helped to reduce the failures of jobs delivering, increasing customer satisfaction rating from 32 points to 65 points of a total of 84. The economic analysis that was performed after the Project implementation give us a net value of S /. 6858.33 and as internal rate of return 77% concluded that the project is viable.
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