Citas bibligráficas
Sandoval, H., (2018). Propuesta de mejora de procesos para reducir los tiempos de reparación de componentes de una empresa comercializadora de maquinaria pesada [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12935
Sandoval, H., Propuesta de mejora de procesos para reducir los tiempos de reparación de componentes de una empresa comercializadora de maquinaria pesada [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/12935
@misc{renati/508903,
title = "Propuesta de mejora de procesos para reducir los tiempos de reparación de componentes de una empresa comercializadora de maquinaria pesada",
author = "Sandoval Aguilar, Hober José María",
publisher = "Universidad Privada del Norte",
year = "2018"
}
Through the present thesis “Proposal of improvement of processes to reduce the repair times of the components of a company of heavy machinery“ is intended to propose the improvement in the area of repairs of a company dedicated to the Sale of machinery and services who currently does not have a standard process of repairs. In this research work, we conducted the economic analysis of the area of components in which it was identified that the subarea of repair of perforators represented greater impact on the billing of services and this was the area of study and improvement proposal Who has an impact of 46.7% on total turnover of services. We identified the waste of each activity in the repair process that do not add value to the service, it is concluded that the excess transport and unnecessary movements are the moults that represent greater amount in the process of repairs of the Hydraulic drills, an DAP was performed of all processes involving repair to identify moults. An improvement proposal was made which includes an investment of equipment to reduce the time of the activities, as well as to modify the layout of the repair area of perforators which had as excess an excessive route to make Storage, in addition to proposing the implementation of a hydro-washer and a hydraulic press inside the box of hydraulic drills. The proposed proposal concluded that it would save on average 31.4% of the current total time and the proposed investment would be recovered on average in one year of services. This improvement substantially reduces repair times as well as customer service costs.
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