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Chávez Ugáz, Rafael
Vila Ormeño, Jaime Martin
2022-03-16T13:54:14Z
2022-03-16T13:54:14Z
2021
Vila Ormeño, J. M. (2021). Implementación de un sistema de gestión de continuidad del negocio bajo el marco normativo de la ISO 22301 en la Empresa Tecno TV [Trabajo de suficiencia profesional para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/15394 (es_PE)
https://hdl.handle.net/20.500.12724/15394
Tecno TV is a B2B company of the Latin American Video Unit (from now on Latam) of Telefon Corporation that provides data services for pay TV and satellite internet, content generation and advertising sales. The company does not provide service to the consumer user but to the direct customer that is Telefon, whether through Tecno TV it transmits the services requested to the end users, being Telefon the image of the quality of service provided by Tecno TV. According to the characteristics of the Tecno TV service, under contract with Telefon, it must maintain continuous operation in the event of any interruption or crisis and / or disaster situation. On August 19, 2015 at 10:40 p.m., an interruption event that affects the processes that support the services provided by Tecno TV originates. This generated an impact on the operational continuity of its services at the Latin American level. Based on this interruption event, Tecno TV decides to strategically implement a Business Continuity Management System (hereafter SGCN) based on the International Standard ISO 22301. In the implementation of the SGCN, under the methodologies of Business Impact Analysis (hereinafter BIA, according to its acronym in English) and Risk Analysis, the priority processes and human resources that are required in the recovery of prioritized services were identified. Tecno TV. This information is reflected in documents that allow defining the mechanisms of action in the most likely scenarios that can affect the company. (en_EN)
application/pdf
spa
Universidad de Lima
info:eu-repo/semantics/openAccess (*)
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional. Ulima
Universidad de Lima
Management information systems (en_EN)
Risk management (en_EN)
Process control (en_EN)
Sistemas de información gerencial (es_PE)
Administración de riesgos (es_PE)
Control de procesos (es_PE)
Ingeniería industrial / Sistemas de información (es_PE)
Implementación de un sistema de gestión de continuidad del negocio bajo el marco normativo de la ISO 22301 en la Empresa Tecno TV (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título Profesional (es_PE)
Ingeniero Industrial (es_PE)
PE
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
9539644
https://orcid.org/0000-0002-9450-0158
44382634
722026
Goñi Delión, Juan Carlos
Chávez Ugáz, Rafael
Salazar Medina, Nicolás Francisco
https://purl.org/pe-repo/renati/type#trabajoDeSuficienciaProfesional (*)
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