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Cruz, J., (2021). Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles” [Universidad de Lima]. https://hdl.handle.net/20.500.12724/14998
Cruz, J., Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles” []. PE: Universidad de Lima; 2021. https://hdl.handle.net/20.500.12724/14998
@misc{renati/500199,
title = "Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles”",
author = "Cruz Valdiviezo, Jhon Moises",
publisher = "Universidad de Lima",
year = "2021"
}
Title: Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles”
Authors(s): Cruz Valdiviezo, Jhon Moises
Advisor(s): Urbina Rivera, Carlos Medardo
Keywords: Hardware; Process control; Strategic planning; Ferreterías; Control de procesos; Planeamiento estratégico
OCDE field: https://purl.org/pe-repo/ocde/ford#2.11.04
Issue Date: 2021
Institution: Universidad de Lima
Abstract: El presente trabajo de suficiencia fue basado en una empresa ferretera fundada en el año
2000, cuyo nombre corresponde a “Ferreterías Los Ángeles”, donde se han presentado
diversos problemas a lo largo de los años y, en la actualidad, se han incrementado
debido a la competencia y a la coyuntura nacional.
Así, entre los problemas que tuvieron fueron en gran medida a la gestión de
compras deficientes. La empresa “Ferretería Los Ángeles” ha presentado un
desabastecimiento, lo que ha ocasionado problemas con los clientes, quienes no
consiguen los productos que buscan, provocando conflictos internos y una gestión de
compras ineficiente.
Por ello, se propone aplicar un sistema de gestión por procesos en el desarrollo de
las operaciones de la empresa “Ferretería Los Ángeles”. Por eso, se utilizó las
herramientas de Ingeniería Industrial compatibles con los objetivos de la empresa, como
la matriz PESTEL, las cinco fuerzas de Porter, la matriz EFI y EFE, la matriz FODA
cruzada, el Diagrama de Ishikawa y la Matriz Cuantitativa de Planificación Estratégica
(MCPE).
Así, se puede evidenciar que este proyecto aportó en el desarrollo del sistema de
gestión que permitió optimizar los procesos dentro de la empresa, sobre todo, en
aquellos sectores considerados críticos: a) compras, b) almacenamiento y c) ventas y
facturación.
Entonces, por lo expuesto, los procesos dentro de la empresa se han desarrollado
sin una planificación estratégica, lo que le ha permitido ser sostenible, pero no crecer lo
suficiente considerando su antigüedad. Es en ocasiones recientes que se ha visto la
necesidad de contar con uno o varios manuales en donde se detalle el desarrollo de las
actividades a diario, donde se estandaricen los procesos, sobre todo, para lograr
competir con otros grandes del rubro.
The present work of sufficiency was based on a hardware company founded in 2000, whose name corresponds to “Ferreterías Los Ángeles”, where diverse problems have been presented throughout the years and, at the present time, they have increased to the competition and the national conjuncture. Thus, among the problems that have as one of their causes to the management of deficient purchases. The company “Ferretería Los Angeles” has presented a shortage, which has caused problems with customers, who do not get the products they are looking for, causing internal conflicts and inefficient purchase management. Therefore, it is proposed to apply a process management system in the development of the operations of the company “Ferretería Los Ángeles”. Therefore, the Industrial Engineering tools compatible with the company's objectives were used, such as the PESTEL matrix, Porter's five forces, the EFI and EFE matrix, the crossed SWOT matrix, the Ishikawa Diagram and the Quantitative Strategic Planning Matrix (QSPM). Thus, it can be seen that this project contributed to the development of the management system that allowed the optimization of processes within the company, especially in those sectors considered critical: purchasing, storage, and sales and billing. Therefore, the processes within the company have been developed without strategic planning, which has allowed it to be sustainable, but not to grow enough considering its age. It is in recent occasions that it has been necessary to have one or several manuals where the development of the daily activities is detailed, where the processes are standardized, mainly, to be able to compete with other big ones of the area.
The present work of sufficiency was based on a hardware company founded in 2000, whose name corresponds to “Ferreterías Los Ángeles”, where diverse problems have been presented throughout the years and, at the present time, they have increased to the competition and the national conjuncture. Thus, among the problems that have as one of their causes to the management of deficient purchases. The company “Ferretería Los Angeles” has presented a shortage, which has caused problems with customers, who do not get the products they are looking for, causing internal conflicts and inefficient purchase management. Therefore, it is proposed to apply a process management system in the development of the operations of the company “Ferretería Los Ángeles”. Therefore, the Industrial Engineering tools compatible with the company's objectives were used, such as the PESTEL matrix, Porter's five forces, the EFI and EFE matrix, the crossed SWOT matrix, the Ishikawa Diagram and the Quantitative Strategic Planning Matrix (QSPM). Thus, it can be seen that this project contributed to the development of the management system that allowed the optimization of processes within the company, especially in those sectors considered critical: purchasing, storage, and sales and billing. Therefore, the processes within the company have been developed without strategic planning, which has allowed it to be sustainable, but not to grow enough considering its age. It is in recent occasions that it has been necessary to have one or several manuals where the development of the daily activities is detailed, where the processes are standardized, mainly, to be able to compete with other big ones of the area.
Link to repository: https://hdl.handle.net/20.500.12724/14998
Discipline: Ingeniería Industrial
Grade or title grantor: Universidad de Lima. Facultad de Ingeniería y Arquitectura
Grade or title: Ingeniero Industrial
Juror: Arroyo Gordillo, Pedro Antonio; Moy Vargas, Luis Teodomiro
Register date: 1-Feb-2022
This item is licensed under a Creative Commons License