Citas bibligráficas
Cruz, J., (2021). Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles” [Universidad de Lima]. https://hdl.handle.net/20.500.12724/14998
Cruz, J., Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles” []. PE: Universidad de Lima; 2021. https://hdl.handle.net/20.500.12724/14998
@misc{renati/500199,
title = "Mejora de procesos mediante la implementación de un sistema de gestión en la empresa ferretera “Ferretería los Ángeles”",
author = "Cruz Valdiviezo, Jhon Moises",
publisher = "Universidad de Lima",
year = "2021"
}
The present work of sufficiency was based on a hardware company founded in 2000, whose name corresponds to “Ferreterías Los Ángeles”, where diverse problems have been presented throughout the years and, at the present time, they have increased to the competition and the national conjuncture. Thus, among the problems that have as one of their causes to the management of deficient purchases. The company “Ferretería Los Angeles” has presented a shortage, which has caused problems with customers, who do not get the products they are looking for, causing internal conflicts and inefficient purchase management. Therefore, it is proposed to apply a process management system in the development of the operations of the company “Ferretería Los Ángeles”. Therefore, the Industrial Engineering tools compatible with the company's objectives were used, such as the PESTEL matrix, Porter's five forces, the EFI and EFE matrix, the crossed SWOT matrix, the Ishikawa Diagram and the Quantitative Strategic Planning Matrix (QSPM). Thus, it can be seen that this project contributed to the development of the management system that allowed the optimization of processes within the company, especially in those sectors considered critical: purchasing, storage, and sales and billing. Therefore, the processes within the company have been developed without strategic planning, which has allowed it to be sustainable, but not to grow enough considering its age. It is in recent occasions that it has been necessary to have one or several manuals where the development of the daily activities is detailed, where the processes are standardized, mainly, to be able to compete with other big ones of the area.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons