Citas bibligráficas
Yataco, G., Ochoa, J. (2023). Sistema web para la gestión de incidencias del área de TI de Perú Productos Agrícolas SAC, Lima 2023 [Universidad Nacional de Cañete]. https://hdl.handle.net/20.500.14559/116
Yataco, G., Ochoa, J. Sistema web para la gestión de incidencias del área de TI de Perú Productos Agrícolas SAC, Lima 2023 []. PE: Universidad Nacional de Cañete; 2023. https://hdl.handle.net/20.500.14559/116
@misc{renati/493547,
title = "Sistema web para la gestión de incidencias del área de TI de Perú Productos Agrícolas SAC, Lima 2023",
author = "Ochoa Orellana, Jose Manuel",
publisher = "Universidad Nacional de Cañete",
year = "2023"
}
This thesis entitled was carried out with the objective of determining to what extent a web system improves incident management, this arose from the need to maintain ontrol in the incident management process. Being its general problem, to what extent does a web system improve the management of incidents in the IT area of Peru Productos Agrícolas SAC, Lima 2023? During the development of the thesis, the Extreme Programming methodology was used as an agile and flexible option focused on the analysis, design and implementation of the software. The theoretical foundations focus on incident management which includes principles of IT service management practices, also on Extreme Programming as a fast and efficient software development methodology. Finally, regarding the results, the average resolution time is mentioned with an improvement of 51.38% and the number of incidents resolved with an improvement of 43.84%, therefore it is deduced that the web system optimizes the incident management procedure and recommends giving the necessary emphasis on the constant training of the company's employees for the efficient use of the system.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons