Citas bibligráficas
Matos, M., Sulca, S. (2018). Propuesta de un plan de capacitación de competencias para mejorar el desempeño laboral del personal administrativo de una institución educativa privada, Puente Piedra 2018 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/14399
Matos, M., Sulca, S. Propuesta de un plan de capacitación de competencias para mejorar el desempeño laboral del personal administrativo de una institución educativa privada, Puente Piedra 2018 [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14399
@misc{renati/451419,
title = "Propuesta de un plan de capacitación de competencias para mejorar el desempeño laboral del personal administrativo de una institución educativa privada, Puente Piedra 2018",
author = "Sulca Llamocca, Susy",
publisher = "Universidad Privada del Norte",
year = "2018"
}
ABSTRACT The objective of this work is to propose a Training Plan to strengthen the competencies to improve the Labor Performance of the administrative personnel of a Private Educational Institution, Puente Piedra 2018. The results obtained in the research show the levels of the Labor Performance and the Competencies that are they need to be strengthened with a Training Plan. Second, make a design that shows all the resources and economic budgets to carry out a Training Plan. Then it is necessary to assign those responsible for executing everything designed in the Training Plan. In the last phase of the Training Plan you must know the economic performance by applying the ROI formula. Also verify if the design and execution met the training needs. For this, it is necessary to know the opinions of the participants about the training received: how much they have learned, how the trainer qualifies and finally what the impact of the training has been in the performance of their duties. Finally, it is concluded that as Training is developed in the administrative staff, the Work Performance of the collaborators will be improved.
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