Bibliographic citations
Peralta, E., (2019). Implementación de mejoras en el proceso de programación de órdenes de trabajo en la empresa Cable Video Perú S.A.C., Los Olivos, Lima-2018 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/21078
Peralta, E., Implementación de mejoras en el proceso de programación de órdenes de trabajo en la empresa Cable Video Perú S.A.C., Los Olivos, Lima-2018 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21078
@misc{renati/449871,
title = "Implementación de mejoras en el proceso de programación de órdenes de trabajo en la empresa Cable Video Perú S.A.C., Los Olivos, Lima-2018",
author = "Peralta Macha, Elsa Isabel",
publisher = "Universidad Privada del Norte",
year = "2019"
}
The objective of this research is to implement improvements in the work order programming process at Cable Video Perú S.A.C. 2018, it is worth mentioning that the present work is going to focus on the Operations area. The methodology that was used responds to a qualitative approach, the level is descriptive, where documentary review and direct observation was used as a research technique. Process improvement tools were used such as Brainstorming, Ishikawa Diagram, Flow Diagram, the use of its own SCORD system, and the implementation of a mobile application, among others. With the application, the following results were obtained: reduction in work orders returned and canceled, the processes of programming in the Operations area were organized and decreased, and an increase in sales of the company was obtained as a result of the improvement in the processes of the operations area.
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