Citas bibligráficas
Lijarza, Y., Ortiz, R. (2023). Metodología de Lean Healthcare en un policlínico del distrito de Los Olivos, Lima-Perú, 2023 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/35251
Lijarza, Y., Ortiz, R. Metodología de Lean Healthcare en un policlínico del distrito de Los Olivos, Lima-Perú, 2023 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/35251
@misc{renati/449355,
title = "Metodología de Lean Healthcare en un policlínico del distrito de Los Olivos, Lima-Perú, 2023",
author = "Ortiz Monteza, Roseling Kennet",
publisher = "Universidad Privada del Norte",
year = "2023"
}
The objective of this study is to describe the Lean Healthcare methodology in a polyclinic in the district of Los Olivos, Lima-Peru in the year 2023, which is an applied, nonexperimental, mixed-descriptive investigation with a cross-sectional design, it was considered as a population to the study unit, which is the Polyclinic, carrying out a census sample. To measure the variable and its dimensions, the survey was used in a quantitative technique, using the questionnaire as an instrument, using the Likert scale, which allowed us to know the level of agreement and disagreement of the collaborators, and in a qualitative technique, the interview was considered, having as instrument the interview guide addressed to the general manager of the company. Among the results obtained, it was possible to describe the Lean Healthcare variable and the dimensions of process management, continuous improvement and cost reduction, adding significant value and generating an effective quality culture. In conclusion, the research carried out has projected procedures, controls and that with good management the future and sustainable situation in health centers can be ensured, allowing the Lean Healthcare methodology to be strengthened in institutions or specific health areas.
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