Citas bibligráficas
Cruz, I., (2023). La influencia de la gestión administrativa en la satisfacción del cliente interno, en una dependencia pública, Lima, 2021 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/33828
Cruz, I., La influencia de la gestión administrativa en la satisfacción del cliente interno, en una dependencia pública, Lima, 2021 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/33828
@misc{renati/442153,
title = "La influencia de la gestión administrativa en la satisfacción del cliente interno, en una dependencia pública, Lima, 2021",
author = "Cruz Toribio, Ivan Oscar",
publisher = "Universidad Privada del Norte",
year = "2023"
}
The objective of this study was to determine how the influence of administrative management is related to internal customer satisfaction, in a Public dependency, Lima, 2021. It was a non-experimental design, a correlational research with a cross-sectional and quantitative approach. A total of 80 administrative workers were considered as the study population, whose total was assumed as the sample, to whom information for each variable was collected through the questionnaire instrument; these were designed with a Likert scale, obtaining a content validation of 0.85 according to Aiken's V and a degree of reliability of internal consistency of 0.950 according to Cronbach's Alpha. It was concluded that there is a very strong positive relationship between administrative management and internal customer satisfaction in a Public dependency, Lima, 2021, which could be demonstrated with the nonparametric Rho Spearman test with a significance level of 0.000 and a correlation coefficient of 0.802. This means that, when the administrative management variable is adequately developed, it has relevance in the internal customer satisfaction variable.
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