Citas bibligráficas
Caceres, D., Calambrogio, J. (2024). Propuesta de optimización de procesos en el servicio de mantenimiento de una empresa de financiamiento vehicular [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/674678
Caceres, D., Calambrogio, J. Propuesta de optimización de procesos en el servicio de mantenimiento de una empresa de financiamiento vehicular [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/674678
@misc{renati/419413,
title = "Propuesta de optimización de procesos en el servicio de mantenimiento de una empresa de financiamiento vehicular",
author = "Calambrogio Correa, Julio Cesar",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The objective of this research work seeks to implement a process optimization proposal in the maintenance service of the company Léase Capital SAC, which is dedicated to financing vehicles for taxi drivers and entrepreneurs in Metropolitan Lima. The company is aware that in the last two years it has obtained low profitability mainly due to high costs in spare parts and repairs, poor customer service and lack of control and planning in the vehicle maintenance service. For this reason, three possible alternative solutions were presented and a comparative analysis was carried out in order to select the best option, which was to establish strategic alliances with mechanical workshops with the purpose of taking care of the useful life of the vehicle, reducing costs and providing a good customer service so that the organization meets its objectives and consolidates its position in the market.
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