Bibliographic citations
Cuentas, S., Hernández, M. (2024). Factores limitantes de la motivación laboral de los asistentes administrativos de una importante cadena de cine en Lima Metropolitana, 2024 [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/673681
Cuentas, S., Hernández, M. Factores limitantes de la motivación laboral de los asistentes administrativos de una importante cadena de cine en Lima Metropolitana, 2024 [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/673681
@misc{renati/417177,
title = "Factores limitantes de la motivación laboral de los asistentes administrativos de una importante cadena de cine en Lima Metropolitana, 2024",
author = "Hernández Flores, Martín Roberto",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The purpose of this work of professional sufficiency is to describe the factors that limit the work motivation of administrative assistants in a chain of movie theaters in Metropolitan Lima in the year 2024. For this case study, an exploratory and descriptive qualitative methodology is used through literature review and in-depth interviews with the participation of experts who hold the position of cinema manager in the company under investigation. The results of the study lead to propose three possible solutions to address the problem of lack of motivation. Among these alternatives, transformational leadership training stands out, specifically through a training program aimed at the operations manager and cinema managers. This solution is considered feasible and viable for the company, implying an investment of S/. 13,000 to be carried out within two months. It is important to note that the main cause of the lack of motivation lies in the authoritarian leadership style of the operations manager and cinema managers. This approach has a negative impact on the performance and satisfaction of the administrative assistants, which resulted in a turnover rate of 8% in 2023. This turnover generated an increase of S/. 2,901 quarterly and S/. 11,602 annually in the projected human resources budget, due to the recurring costs associated with the dismissal and hiring of personnel to fill vacancies, thus affecting,
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