Citas bibligráficas
Caja, Y., (2023). Desarrollo de un modelo para gestionar las incidencias y problemas de TI basado en la NIST SP 800-61 Revisión 2, para el hospital Nivel II Talara [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/672310
Caja, Y., Desarrollo de un modelo para gestionar las incidencias y problemas de TI basado en la NIST SP 800-61 Revisión 2, para el hospital Nivel II Talara [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/672310
@misc{renati/414533,
title = "Desarrollo de un modelo para gestionar las incidencias y problemas de TI basado en la NIST SP 800-61 Revisión 2, para el hospital Nivel II Talara",
author = "Caja Olivo Maria, Ysabel",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
It's essential to choose to manage information technology services, since by having a correct management of incidents and IT problems, it's possible an immediate response to any situation that affects the operation and user satisfaction. Currently, the Technology allows generating greater participation among all areas of the organizations and improving the quality of service they provide. That is why the Level II Talara Hospital, which offers health services to the inhabitants of the province of Talara, taking into account that Technology has become a fundamental part of this process to achieve its main objective, which is to ensure an adequate quality of care for its patients. Consequently, this project is developed with the purpose of analyzing, designing and developing strategies through regulations that guarantee the correct results to comply with the quality of services, which is essential in the institution. As a result, this project will improve the IT incident and problem management process, which will be developed by a model based on the NIST SP 800-61 revision 2 standard, which offers guidelines and recommendations for analysis and response. effective by types of problem incidents, which generates satisfaction to the users of Level II Talara Hospital.
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