Citas bibligráficas
Aguilar, Y., Enco, J. (2024). Propuesta para la atención oportuna de los servicios que presta la empresa Lavandería y Tintorería DAJALL SAC [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671660
Aguilar, Y., Enco, J. Propuesta para la atención oportuna de los servicios que presta la empresa Lavandería y Tintorería DAJALL SAC [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/671660
@misc{renati/412833,
title = "Propuesta para la atención oportuna de los servicios que presta la empresa Lavandería y Tintorería DAJALL SAC",
author = "Enco Reaño, Jesus Salvador",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
This research work focuses on the problems that exist in the company Lavandería y Tintorería DAJALL SAC, due to the delays in the attention of the services of washing and / or dyeing of garments to its customers. It is evident that the relevant factors of the problem are focused on the production area where there is a high personnel turnover, lack of leadership and a bad working environment. These events have been evident since January 2023, which has caused the company to delay delivery of services by an average of 5 to 10 working days, leading to customer complaints. Three solution alternatives were proposed: Implement a quality system based on Deming's fourteen principles, implement a leadership program based on Gibson's theory, and implement a work environment program based on Likert's theory. Deming's quality system“ was chosen because it is the model that best aligns with the organization's objectives. It is recommended that, by applying this theory, the company will be able to recover its client portfolio that was left in the hands of the competition due to delays in services, and will reduce the service delivery time by 10 to 5 working days; to achieve this, it requires the commitment of both the general management, administrative and workers during the implementation of the Deming quality model, a model that is expected to last over time and be an example for other organizations.
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