Citas bibligráficas
Mallqui, R., Zavala, M. (2023). Mejorar el nivel de servicio aplicando la metodología de Facilities Management en el sector servicios en la empresa Famall Group [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671438
Mallqui, R., Zavala, M. Mejorar el nivel de servicio aplicando la metodología de Facilities Management en el sector servicios en la empresa Famall Group [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671438
@misc{renati/412422,
title = "Mejorar el nivel de servicio aplicando la metodología de Facilities Management en el sector servicios en la empresa Famall Group",
author = "Zavala Obregon, Milton Arturo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Famall Group S.A.C is a complementary services company specializing in Facilities Management. Complementary services, as the name indicates, are those that are granted as a complement to tasks or functions that are not part of the core business of a company (client). As an example we can cite: transport services, training consultancy, human resources consultancy. The Facilities Management services, subject of our study, reach various service models such as: Complementary services, temporary services and specialized services, developing a wide range of services; from infrastructure maintenance, resource management, provision of specialized services in health, cleaning and safety, all of them combined in order to give the greatest comfort and satisfaction to the users of these services, which therefore demands an inclusive action and a permanent management control of all the processes inherent to each model. Temporary services are those that contract with third parties called users to temporarily collaborate in the development of their activities, by seconding their workers to carry out the tasks under the management power of the user company (client) corresponding to contracts of an occasional nature and of substitution. This work explains the process improvement that the company had to carry out due to the post-covid 19 effect in which service levels became obsolete and its market was compressed to 10% and throughout the years 2020 and 2021 Therefore, it carried out various actions to recover both operationally and financially. In this work, such reengineering actions will be detailed.
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