Bibliographic citations
Rivera, M., Jacinto, M. (2023). Propuesta de mejora aplicando las metodologías lean service y BPM para incrementar la eficiencia del proceso de emisión de pólizas en una empresa de banca y seguros [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671337
Rivera, M., Jacinto, M. Propuesta de mejora aplicando las metodologías lean service y BPM para incrementar la eficiencia del proceso de emisión de pólizas en una empresa de banca y seguros [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671337
@misc{renati/412026,
title = "Propuesta de mejora aplicando las metodologías lean service y BPM para incrementar la eficiencia del proceso de emisión de pólizas en una empresa de banca y seguros",
author = "Jacinto Ferrer, Mariela Cintya",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
One of the pillars of the world economy is the service sector, since in developed and developing countries it contributes 70% and 45% of GDP respectively. Therefore, companies in this sector seek to innovate their processes, be more efficient and competitive. In this sense, Lean Service and BPM stand out for generating efficiency and competitiveness in Back Office processes. Focusing on optimizing the value of processes, eliminating activities and reducing waste. This case study seeks to increase the efficiency of the electronic voucher issuance process in a Peruvian Banking and Insurance company, through the implementation of Lean and BPM tools such as: 5s, Poka Yoke, Load balancing and BPMN. Our proposal model includes Lean Service and BPM tools, which together reduce reprocessing, reduce operating time and reduce overtime, which translates into increased process efficiency. Although more and more companies are applying Lean tools in the Services sector, there are still few precedents for their application in the Banking and Insurance sector. For this reason, this research will provide the scientific community with a new model to increase efficiency in companies in the Latin American Insurance sector.
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